Unable to setup
Posted: Wed Dec 25, 2024 10:46 am
Hi,
I tried setting up the SterlingKey and was unable to. The device does not seem to be responding in the way the manual says it should.
I have updated to the latest firmware 1.2.1 by following the instructions on this site. I am trying to use a Microsoft Wired Natural Ergonomic Keyboard 4000 v1.0. I had the device plugged into a USB power source.
Here's what I experienced:
Tried to pair following instructions. Initially I saw "SterlingKey � Microsoft Natural Ergo" as the BT device name, or something like that. Can't remember 100% but important to note there was a � character in the name.
When I clicked connect on my computer, I immediately received an error "Try connecting your device again", which I've never seen on BT before. I then tried pairing the SterlingKey to another computer and received the same issue. Note that all my other BT devices work on both of these machines.
Power cycling the BT on both machines and restarting the machines did not fix the issue. I tried restarting the SterlingKey, but no luck.
Then something really weird started happening. From what I think is the SterlingKey Off state (LEDs off), when I short press the button, I only get one vibration. First LED is solid, I see the fourth LED linking red. Note this LED is red whether I have the keyboard or not. Then when I short press again, I get two vibrations and the device turns off (LEDs off).
From Off, I then short press again. I hold down the button for 10 seconds and nothing happens. When I release, I get two vibrations and the device goes off. This behavior occurs no matter how long or short I hold down the button.
I can no longer see the SterlingKey show as a device for pairing.
One other note: When I plug the device into power, I get a solid red LED. When I unplug it, the LED turns off.
To my eye, this does not match how the device should function based on the manual. I cannot "Hold the button until you feel two short vibrations, then let go immediately" - my device seems to vibrate twice as it is turning off. I also cannot switch between the slots by pressing the button once.
I would greatly appreciate your help as I have no idea what is going wrong. The device seemed to act as expected before I tried to pair and got the pairing issues. It is strange though as I tried pairing ~10 times on different computers and then the device started acting as I described above.
Find below the debug logs from the Console. When I started the debug, the keyboard was plugged in to SterlingKey. I then unplugged it, and I think I plugged it back in.
Also note that even opening and copying the above logs was problematic. My text editor said it was binary or contained unsupported characters. I clicked open anyway and I see highlights indicating bad characters at the very start of the file (first line) and then before the .�ESP-ROM texts. I had to deselect the bad character to be able to copy in here
Thanks!
I tried setting up the SterlingKey and was unable to. The device does not seem to be responding in the way the manual says it should.
I have updated to the latest firmware 1.2.1 by following the instructions on this site. I am trying to use a Microsoft Wired Natural Ergonomic Keyboard 4000 v1.0. I had the device plugged into a USB power source.
Here's what I experienced:
Tried to pair following instructions. Initially I saw "SterlingKey � Microsoft Natural Ergo" as the BT device name, or something like that. Can't remember 100% but important to note there was a � character in the name.
When I clicked connect on my computer, I immediately received an error "Try connecting your device again", which I've never seen on BT before. I then tried pairing the SterlingKey to another computer and received the same issue. Note that all my other BT devices work on both of these machines.
Power cycling the BT on both machines and restarting the machines did not fix the issue. I tried restarting the SterlingKey, but no luck.
Then something really weird started happening. From what I think is the SterlingKey Off state (LEDs off), when I short press the button, I only get one vibration. First LED is solid, I see the fourth LED linking red. Note this LED is red whether I have the keyboard or not. Then when I short press again, I get two vibrations and the device turns off (LEDs off).
From Off, I then short press again. I hold down the button for 10 seconds and nothing happens. When I release, I get two vibrations and the device goes off. This behavior occurs no matter how long or short I hold down the button.
I can no longer see the SterlingKey show as a device for pairing.
One other note: When I plug the device into power, I get a solid red LED. When I unplug it, the LED turns off.
To my eye, this does not match how the device should function based on the manual. I cannot "Hold the button until you feel two short vibrations, then let go immediately" - my device seems to vibrate twice as it is turning off. I also cannot switch between the slots by pressing the button once.
I would greatly appreciate your help as I have no idea what is going wrong. The device seemed to act as expected before I tried to pair and got the pairing issues. It is strange though as I tried pairing ~10 times on different computers and then the device started acting as I described above.
Find below the debug logs from the Console. When I started the debug, the keyboard was plugged in to SterlingKey. I then unplugged it, and I think I plugged it back in.
Code: Select all
Value set, restarting...
��ESP-ROM:esp32s3-20210327
Build:Mar 27 2021
rst:0xc (RTC_SW_CPU_RST),boot:0x2b (SPI_FAST_FLASH_BOOT)
Saved PC:0x4037fd26
SPIWP:0xee
mode:DIO, clock div:1
load:0x3fce3818,len:0x109c
load:0x403c9700,len:0x4
load:0x403c9704,len:0xb50
load:0x403cc700,len:0x2fe4
entry 0x403c98ac
E (350) USBH: Dev 0 EP 0 Error
E (350) HUB: Bad transfer status 1: CHECK_SHORT_DEV_DESC
E (351) HUB: Stage failed: CHECK_SHORT_DEV_DESC
assert failed: root_port_handle_events hub.c:837 (p_hub_driver_obj->single_thread.root_dev_uid != 0)
Backtrace: 0x403771e2:0x3fcebcc0 0x4038254d:0x3fcebce0 0x40388629:0x3fcebd00 0x4207a85d:0x3fcebe30 0x420765f6:0x3fcebe90 0x420038b4:0x3fcebec0 0x4200596e:0x3fcebee0 0x4200fa90:0x3fcebf00 0x40384e2e:0x3fcebf20
ELF file SHA256: a92698b52c3a401e
Rebooting...
.�ESP-ROM:esp32s3-20210327
Build:Mar 27 2021
rst:0xc (RTC_SW_CPU_RST),boot:0x2b (SPI_FAST_FLASH_BOOT)
Saved PC:0x4037fd26
SPIWP:0xee
mode:DIO, clock div:1
load:0x3fce3818,len:0x109c
load:0x403c9700,len:0x4
load:0x403c9704,len:0xb50
load:0x403cc700,len:0x2fe4
entry 0x403c98ac
ESP-ROM:esp32s3-20210327
Build:Mar 27 2021
rst:0x5 (DSLEEP),boot:0x2b (SPI_FAST_FLASH_BOOT)
pro cpu reset by JTAG
SPIWP:0xee
mode:DIO, clock div:1
load:0x3fce3818,len:0x109c
load:0x403c9700,len:0x4
load:0x403c9704,len:0xb50
load:0x403cc700,len:0x2fe4
entry 0x403c98ac
E (3331) USBH: Dev 0 EP 0 Error
E (3331) HUB: Bad transfer status 1: CHECK_SHORT_DEV_DESC
E (3332) HUB: Stage failed: CHECK_SHORT_DEV_DESC
Thanks!