[RESOLVED] online updater times out

[adamancini]

using Chrome 123.0.6312.86 (Official Build) (arm64) on a Mac Studio M2

after connecting the sterlingkey and navigating to the updater in Chrome, this is the complete log after trying to download the 1.0.2 firmware:

```
esptool.js
Serial port WebSerial VendorID 0x1a86 ProductID 0x7523
Connecting....
Detecting chip type... ESP32-S3
Chip is ESP32-S3
Features: Wi-Fi,BLE
Crystal is 40MHz
MAC: 34:85:18:5c:2c:7c
Uploading stub...
Running stub...
Stub running...
Changing baudrate to 921600
Changed
Error: Timeout

### page updates, displays current version: Unknown
### I select 1.0.2 from dropdown and hit "Program"
Compressed 3072 bytes to 146...
Error: Timeout

```

[Alex]

Does the device work apart from this? Is this only an issue when trying to update the firmware?

[adamancini]

Yeah it does work, I'm using it right now. It picked up my preonic and paired successfully, and it's working great so far.

[Alex]

I'm glad it works!

Is it possible to try the below?

• Another usb cable
• Another port (preferably usb 3.0)
• Without the keyboard connected
• While in sleep (tap the touch sensor for 3 vibrations and it will put itself into sleep mode)
• As a last effort, another machine if possible

[adamancini]

Ok, I can try a few more combinations - but so far I've used the cable that it shipped with and another cable that I know works, also a USB-C to A. I don't have access to a Windows computer at the moment, so I tried passing the device through to a Windows 11 VM using UTM on my mac, but it looks like it wasn't recognized by the VM - are there Windows drivers that need to be installed?

All attempts so far have been with the keyboard disconnected and in from sleep mode.

I'll do a little bit more testing, but for now everything seems to be working OK.

[adamancini]

As an aside, can it be updated from the CLI?

[Alex]

I tested it on my old macbook and I actually got the same Error: Timeout result. I'll look a bit more into it.
I'm sure it's possible to upload from CLI, I'll have to write some instructions, but let me see if I can fix it first. At least it's reproducable so it's hopefully fixable.

[Alex]

I found the latest MAC drivers here
https://www.wch-ic.com/downloads/CH341SER_MAC_ZIP.html

I'm still getting the Error: Timeout however, I'll let you know when I find something else.

[adamancini]

Thanks for all your support!

[Alex]

Hello!

Could you please try again, but this time I added a dropdown for the connection speed. It seems like MacOS/ChromeOS and similar operating systems can't work with the faster speed. Choose Slow in the dropdown, click Connect, and try again.

Thank you for your patience!