Search found 52 matches

by Alex
Fri Mar 21, 2025 3:57 pm
Forum: Technical Support
Topic: Question around keyboards with mouse layers
Replies: 3
Views: 19987

Re: Question around keyboards with mouse layers

I just remembered. I had another user 2 weeks ago on Discord report the ZSA Voyager's built-in mouse compatibility. I have fixed it, but I have not yet release that firmware. However you should be able to use the test firmware. On the same `updater` page, click on Connect below Program, and on the C...
by Alex
Fri Mar 21, 2025 2:48 pm
Forum: Technical Support
Topic: Question around keyboards with mouse layers
Replies: 3
Views: 19987

Re: Question around keyboards with mouse layers

Hey! I don't remember if I ever got feedback for the mouse layer, didn't know it exists. It's likely fixable, I'll just need some logs from you so I can create a hotfix release. 1. Connect SterlingKey to your computer through the type-c port of SterlingKey, and connect your keyboard to the type-A po...
by Alex
Sun Mar 09, 2025 4:19 pm
Forum: Technical Support
Topic: Intermittent disconnection from Logitech mouse over USB receiver
Replies: 6
Views: 56998

Re: Intermittent disconnection from Logitech mouse over USB receiver

I suppose moving the mouse produced no other logs, and these are the latest that just worked?
by Alex
Sun Mar 09, 2025 11:10 am
Forum: Technical Support
Topic: Intermittent disconnection from Logitech mouse over USB receiver
Replies: 6
Views: 56998

Re: Intermittent disconnection from Logitech mouse over USB receiver

I do have a similar issue with my Logitech G403 Hero mouse. At random, sometimes after 5 minutes sometimes after 2 hours, it freezes. Cannot reproduce it reliable. It's probably the same issue since it didn't happen now. It doesn't happen all the time, and it only affects a few devices. I.e. Charach...
by Alex
Sun Mar 09, 2025 6:58 am
Forum: Technical Support
Topic: Intermittent disconnection from Logitech mouse over USB receiver
Replies: 6
Views: 56998

Re: Intermittent disconnection from Logitech mouse over USB receiver

Hey! Sorry to hear you're having issues. Just to verify, does it happen at random? How often does it happen? Is it just like frozen? All receive power, and all seem connected, but it just does nothing? To make sure, could you turn on logs and have them running in the background and then send them to...
by Alex
Sun Mar 02, 2025 6:46 pm
Forum: Customer Feedback
Topic: Feature Request: Shortcuts to rotate device
Replies: 4
Views: 183003

Re: Feature Request: Shortcuts to rotate device

Hello! I am working on this feature now. How does the shortcut ctrl+alt+shift sound to you?
by Alex
Sun Mar 02, 2025 4:39 pm
Forum: Announcements and Updates
Topic: Firmware Version 1.3.0 released
Replies: 0
Views: 51990

Firmware Version 1.3.0 released

What's new: New features: Customizable vibration timer . If your board uses the old vibration motor, you can set the vibration time to a smaller number, in order to make it more silent. Defaults to 100 milliseconds per vibration Customizable maximum output slots. Up to 6 output slots can be used. D...
by Alex
Mon Feb 03, 2025 3:46 pm
Forum: Technical Support
Topic: [RESOLVED] Help with setup - Kinesis Freestyle Pro
Replies: 6
Views: 170075

Re: Help with setup - Kinesis Freestyle Pro

Do you have Discord maybe so we can troubleshoot a bit faster? Or instagram? You can find both links at the homepage of the forum.
by Alex
Fri Jan 31, 2025 5:43 pm
Forum: Technical Support
Topic: [RESOLVED] Help with setup - Kinesis Freestyle Pro
Replies: 6
Views: 170075

Re: Help with setup - Kinesis Freestyle Pro

Hey! Very sorry for the delay. Could you try the "freestyle-edge" firmware? Does it have a way to move the mouse? I see in the HID info that it supports mouse functionality. If yes, could you also try that? If it still doesn't work, could you show me with what name SterlingKey is visible o...
by Alex
Mon Jan 27, 2025 4:10 pm
Forum: Technical Support
Topic: [RESOLVED] Help with setup - Kinesis Freestyle Pro
Replies: 6
Views: 170075

Re: Help with setup - Kinesis Freestyle Pro

Hey!

Thank you for the logs, since it's connecting properly and since there are logs when you type, from what I can see it's fixable. I will send you a new firmware to test in the coming hours.

Best regards,
Alex