Search found 58 matches

by Alex
Mon Jun 09, 2025 5:01 pm
Forum: Announcements and Updates
Topic: Firmware Version 2.0.1 released
Replies: 0
Views: 499

Firmware Version 2.0.1 released

What's new: New features: Allow the use of a Custom Bluetooth name , up to 14 characters. "set custom_name XYZ" to set it. If XYZ is empty, the custom name will be removed. Compatibility: Fixed Cycle Shortcut not working on some keyboards, while also adding support for right alt/ctrl/shif...
by Alex
Fri May 30, 2025 12:58 pm
Forum: Technical Support
Topic: Pairing no longer works after power cycling
Replies: 3
Views: 2046

Re: Pairing no longer works after power cycling

1. Connect SterlingKey to your computer through the type-c port of SterlingKey, and connect your keyboard to the type-A port 2. Access updater 3. Under Console, click on Start 4. A popup will appear where there will be one device, select that 5. After a few seconds, the connection will be establishe...
by Alex
Fri May 30, 2025 9:45 am
Forum: Technical Support
Topic: Pairing no longer works after power cycling
Replies: 3
Views: 2046

Re: Pairing no longer works after power cycling

Hey, thanks for reporting the issue. As Im currently not at home, could you have a look on other threads to see how to turn on logs and send them to me? Let me know if you need any assistance, you can also join my discord server if youd like. It will be easier to troubleshoot. Link is at the homepag...
by Alex
Sun Apr 20, 2025 10:18 am
Forum: Technical Support
Topic: Question around keyboards with mouse layers
Replies: 5
Views: 107382

Re: Question around keyboards with mouse layers

Hey! No worries. Do you have discord maybe? It will probably be faster to troubleshoot it together there https://discord.gg/kBXkXdJrqQ You need Chrome or Chromium-based browsers, or Opera, indeed. Could you try another cable? It shouldn't matter whether the SterlingKey is on or off, and shouldn't ma...
by Alex
Wed Apr 09, 2025 6:02 pm
Forum: Customer Feedback
Topic: [RESOLVED] Feature Request: Shortcuts to rotate device
Replies: 5
Views: 289812

Re: Feature Request: Shortcuts to rotate device

Hello again, this feature is live in the latest 2.0.0 firmware, the shortcut is ctrl+shift+alt.
by Alex
Sun Apr 06, 2025 4:51 pm
Forum: Announcements and Updates
Topic: Firmware Version 2.0.0 released
Replies: 0
Views: 29601

Firmware Version 2.0.0 released

What's new: New features: Keyboard shortcut to cycle between outputs. By pressing "ctrl+alt+shift" you can select the next output After 1 second of inactivity, the frequency of the CPU is lowered to preserve battery life. As soon as a new input is received, the frequency is boosted again ...
by Alex
Fri Mar 21, 2025 3:57 pm
Forum: Technical Support
Topic: Question around keyboards with mouse layers
Replies: 5
Views: 107382

Re: Question around keyboards with mouse layers

I just remembered. I had another user 2 weeks ago on Discord report the ZSA Voyager's built-in mouse compatibility. I have fixed it, but I have not yet release that firmware. However you should be able to use the test firmware. On the same `updater` page, click on Connect below Program, and on the C...
by Alex
Fri Mar 21, 2025 2:48 pm
Forum: Technical Support
Topic: Question around keyboards with mouse layers
Replies: 5
Views: 107382

Re: Question around keyboards with mouse layers

Hey! I don't remember if I ever got feedback for the mouse layer, didn't know it exists. It's likely fixable, I'll just need some logs from you so I can create a hotfix release. 1. Connect SterlingKey to your computer through the type-c port of SterlingKey, and connect your keyboard to the type-A po...
by Alex
Sun Mar 09, 2025 4:19 pm
Forum: Technical Support
Topic: Intermittent disconnection from Logitech mouse over USB receiver
Replies: 6
Views: 81888

Re: Intermittent disconnection from Logitech mouse over USB receiver

I suppose moving the mouse produced no other logs, and these are the latest that just worked?
by Alex
Sun Mar 09, 2025 11:10 am
Forum: Technical Support
Topic: Intermittent disconnection from Logitech mouse over USB receiver
Replies: 6
Views: 81888

Re: Intermittent disconnection from Logitech mouse over USB receiver

I do have a similar issue with my Logitech G403 Hero mouse. At random, sometimes after 5 minutes sometimes after 2 hours, it freezes. Cannot reproduce it reliable. It's probably the same issue since it didn't happen now. It doesn't happen all the time, and it only affects a few devices. I.e. Charach...