SterlingKey™ Forum

Issue was resolved. Thanks for the explaination: If you tap the touch sensor does the first LED turn on, and then if you tap again the second led is on (at low brightness)? If yes, that means it’s not detecting the keyboard. Make sure you have plugged in the keyboard first before trying to go into p...

My device is stuck on second led mode. Button press only lights up second led. Holding down button has no response. Computer no longer detects the device. I have installed the latest 3 firmware versions but the problem remains. Is there a reset mode for the device? Below is the logs of the device: E...